For individuals with disabilities, weekly work hours are not confined to a specified limit.
Sparkasse Nuremberg, one of the largest and most attractive employers in the Nuremberg metropolitan region, is currently seeking a dedicated Helpline Specialist to join their team. The role offers a unique opportunity to work in a family-friendly environment, as Sparkasse Nuremberg has been awarded the audit berufundfamilie® certificate five times for its family-friendly personnel policy, and has also received the TOTAL E-QUALITY award for its equal opportunity-oriented personnel and organizational policy.
**Job Description**
As a Helpline Specialist, you will be responsible for handling customer inquiries and support via phone and other communication channels. Your duties will include assisting customers with account issues, providing information about banking products and services, resolving complaints, and ensuring customer satisfaction. Additionally, you will prepare and conduct training sessions such as Helpline Life-Hacks, and organize internal training with the specialist departments. You will also record complex inquiries, find solutions, and coordinate with various departments to ensure efficient resolution.
**Qualifications**
Candidates should ideally hold a Sparkassenfachwirt qualification or a comparable one. Previous experience in customer service, particularly in banking or finance, is highly desirable. Proficiency in German is essential, and knowledge of banking products, IT skills (such as OSPlus NEO, online and mobile banking, and advisor tools), and personal and group data management are required.
**Benefits**
Sparkasse Nuremberg offers a competitive salary with a 13-month basic salary, a performance- and results-oriented component, and an employer-financed pension scheme. The position comes with diverse career and further training opportunities, flexible working hours, work mobile with technical equipment, company pension schemes and capital-forming benefits, company sports groups or free Fit Star membership, company restaurant with a variety of food options, travel allowance for public transportation or JobRad leasing. The successful candidate can expect 32 days of vacation.
**Application Process**
Interested candidates are invited to apply online via the Sparkasse Nuremberg career portal or job boards, including a resume and cover letter. The selection process may involve interviews and assessments to evaluate communication skills and banking knowledge.
**Additional Information**
The successful candidate must demonstrate a quick understanding, a high degree of initiative, flexibility, resilience, good organizational skills, and the ability to think and act cross-departmentally. They should be self-motivated, enjoy self-organized work, be a team player, open to new topics, changes, and agility, and committed to continuous knowledge building. The position involves contributing to the continuous improvement of processes and workflows to optimize the product and service offering for sales.
The application deadline for the position is July 31, 2025. Sparkasse Nuremberg pursues a policy of equal opportunities, and severely disabled persons will be given priority if they are equally qualified. For the precise and official information tailored to Sparkasse Nuremberg’s Helpline Specialist role, I recommend visiting the official Sparkasse Nuremberg website or contacting their HR department directly.
- In addition to a family-friendly work environment, working as a Helpline Specialist at Sparkasse Nuremberg offers the advantage of ongoing education and self-development opportunities, as the position comes with diverse career growth prospects and opportunities for further training.
- Besides a competitive salary and comprehensive benefits package, being a Helpline Specialist at Sparkasse Nuremberg also means opportunities for career development in finance, business, and education-and-self-development, as the role involves contributing to the continuous improvement of processes and workflows to optimize the product and service offering for sales.
