Rowdy Guide to Totango Creator Campus: Digital Badges and Killer Customer Loyalty
Digital Credentials' Impact on Brand Loyalty: A Case Study of Sertifier and Totango
Grab a cold one and get comfortable, because we're diving into the down-and-dirty details of Totango's new learning platform, Creator Campus. This self-paced learning platform is here to shake things up and boost your customer success game.
Totango decided to introduce a unique element to this learning experience: digital badges. That's right, folks! You can earn these bad boys by completing courses, and trust us, they're more than just a fun little trophy. These badges are a verifiable proof of your skills and achievements, making you a certified badass in the customer success world.
Now, why should you care about digital badges, you ask? Here's the lowdown:
Mastery: Show the world what you know—and don't know—with your digital badges. This transparency is crucial for any learning platform, as it helps track your level of mastery in the customer success field.
Digital badges are like your competitive edge, proving your expertise to potential employers and colleagues. And let's not forget the satisfaction that comes along with leveling up and earning a new badge, increasing your loyalty towards Totango.
Encouragement: Let's celebrate the small victories! Completing a course or even just your first lesson is a reason to pop the champagne cork. These victories are highlights in your learning journey, and the digital badges you earn along the way motivate you to keep pushing forward and improving your skills.
Promote Advocacy: Bragging rights, baby! When you earn those shiny new badges, you'll want to flaunt them to your friends, family, and colleagues. This brand advocacy is invaluable, helping to spread the word about Totango and boost your own personal reputation.
Social Media Shares: Open up your social media platforms and let the world know what you've accomplished! Not only will your network cheer you on, but it'll also help generate excitement and buzz for Totango, adding fuel to the fire of your loyalty.
Now, you might be wondering—why did Totango partner with Sertifier for their digital credentialing needs? Read on to find out!
Totango & Sertifier: It's a match made in customer success heaven! Totango is serious about training, and Sertifier's got the goods to help make the learning experience as awesome as possible.
According to Kristin Lisson, Totango's Director of Enablement & Customer Training, there were three key features that made Sertifier the perfect fit for Creator Campus:
1- Frictionless: It's easy as pie to earn and share your badges. Users won't have to deal with signing in and setting up separate accounts—just share your well-deserved recognition with the world!
2- Design Flexibility: Your brand is your baby, and your badges should reflect that. Sertifier makes it simple to update your badge designs as your content evolves, ensuring your brand always stays top-notch.
3- Integrations: Sertifier integrates seamlessly with Totango's LMS (Skilljar) via Zapier, automatically issuing badges after course completion and sending notifications to the relevant parties. It's a win-win situation: everyone gets to celebrate when you complete a course, and it keeps your Slack channels buzzing with excitement.
All that's left to say is—grab your badge, ride the wave, and let the world know you've got what it takes to excel in the customer success field. With Totango and Sertifier on your side, you're unstoppable!
If you're eager to learn more about how Sertifier can help boost your business, hit us up, and we'll be more than happy to chat. Now, go out there and conquer the customer success world!
- The digital badges earned on Totango's Creator Campus are not just a form of recognition but are credentialing that can be used to demonstrate one's mastery in the customer success field.
- By integrating Sertifier with its LMS (Skilljar) via Zapier, Totango ensures a seamless learning experience, automatically issuing digital badges after course completion and sending notifications to the relevant parties.
- Completing courses on Creator Campus not only leads to personal growth and learning but also fosters a sense of loyalty towards Totango, as achieving digital badges offers a sense of accomplishment and encourages further learning and self-development.